Customer experience, by definition is “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” In simple terms, it is the perception a customer has of your business or brand. This can be easily impacted by many factors –...
Topics:
Guest Experience
Raise your hand if you are responsible for maintenance and facility cleaning. Are there hallways, restrooms, common areas, offices, and classrooms included in the area that is cleaned? You may be responsible for the cleanliness of flooring, walls, furniture, glass, and mirrors, as well as many other surfaces. I bet you have endless...
Topics:
Facility Cleaning
