Action Blog

Part of running a business is keeping in mind maintenance costs. From operational maintenance to general office upkeep, this can get expensive pretty quickly — and many startups may not be prepared for such costs. Thankfully, the solution is simple: budget. Budgeting for maintenance costs can ensure quality maintenance without...

Customer experience, by definition is “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” In simple terms, it is the perception a customer has of your business or brand. This can be easily impacted by many factors –...

We all take pride in our business. It’s where we focus our professional time and efforts. When an unhappy customer decides to express their frustration publicly online in the form of a NEGATIVE REVIEW, you may take it personally. Reacting the wrong way could destroy your business.

Both hand dryers and paper towels have their place in the restroom. It’s a hybrid of answers about your specific situation that determine the right product for your place of business. Most consumers prefer a paper towel, however there are factors that can influence the consumers reasons for demanding a hand dryer.

Roses are red, violets are blue, we love toilet smells, and so should you!

For as long as I can remember I was taught the importance of listening. You were given one mouth and two ears for a reason, I was told. Seek first to understand (by listening), then to be understood (by speaking).

When cleaning a commercial facility there are hallways, restrooms, common areas, offices, and classrooms included in the scope of work. There are tile and wood floors, carpets, glass and mirrors, and many other surfaces. Some organizations use a checklist of work to be completed in each area and assign team members to do that work...

It's no secret that the line for the women's restroom is usually longer than the men’s line. This is especially true after big events or during “rush” hours like lunch-time. Research points to a few specific reasons why this is the case, and thankfully, facilities are making changes in their restrooms to help solve this problem.

Every customer-facing organization recognizes the value of the customer experience, or at least they should if they intend to stay in business. Not every organization, defines the customer experience in the same way, nor do all customers want the same experience, though. It’s reasonable to assume that the customers of a pastry shop...

Online customer reviews have become a very important aspect of driving customers toward or turning customers away from your business. In 2017, 97% of consumers read online reviews for local businesses. Guest experience plays a critical role in how customers view your business. With such an incredible amount of current and potential...